Privacy policy

Who We Are

The Worthy Wax Company Limited is the data controller for personal information collected through worthywax.co.uk.

If you have any questions about this Privacy Policy or how we use your data, please contact us at:

Email: hello@worthywax.co.uk

Information We Collect

Depending on how you use our website, we may collect:

• Your name, billing and delivery address
  
• Email address and telephone number
  
• Order history and purchase information
  
• Workshop bookings
  
• Gift card purchases
  
• Marketing preferences
  
• Website usage data collected through cookies and analytics

Payment card information is processed securely by our payment providers. Worthy Wax does not store your full payment card details.

How We Use Your Information

We use your personal information to:

• Process and deliver your orders
  
• Manage workshop bookings
  
• Respond to enquiries
  
• Provide customer support
  
• Send marketing communications where you have chosen to receive them
  
• Improve our website and services
  
• Detect fraud and protect our business
  
• Meet our legal and accounting obligations

Our Legal Basis

Under UK GDPR, we process your personal information because:

• it is necessary to fulfil our contract with you
  
• we have a legal obligation to retain certain records
  
• we have a legitimate interest in operating and improving our business
  
• you have given consent where required, such as for marketing emails

Sharing Your Information

We only share your information where necessary to provide our services.

This may include:

• payment providers
  
• delivery companies
  
• email marketing providers
  
• website hosting and technology providers
  
• professional advisers where legally required

All service providers are required to handle your information securely and in accordance with applicable data protection laws.

We never sell your personal information.

Workshop photography and video

When you attend one of our workshops, we may take photographs and short video clips in which you appear. Where you are identifiable, these are personal data.

We use these images to promote our workshops and products on our website and social media channels. Our lawful basis for this is our legitimate interests (Article 6(1)(f) UK GDPR) in marketing our business. We tell you about photography before it happens: when you book online, in your booking confirmation email, and with a notice at the studio.

You have the right to object at any time, before, during or after your workshop. You can opt out when booking online, email hello@worthywax.co.uk, or tell a member of the team on the day. Your choice is recorded against your booking so the studio team knows, and we will make sure you are not included.

If you ask us to remove a published image or clip in which you appear, we will remove it from the channels we control as soon as reasonably possible. Images we use for marketing are kept for as long as they remain in use and are reviewed periodically. We never sell images of our customers.

We do not knowingly photograph anyone under 18 without the explicit consent of their parent or guardian.

To exercise any of your rights, contact hello@worthywax.co.uk.

Data Retention

We retain order records for up to seven years to meet our legal and accounting obligations.

Marketing preferences are retained until you unsubscribe or ask us to remove your information.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and understand how visitors use our website.

You can manage or disable cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.

Your Rights

Under UK data protection law, you have the right to:

• request access to your personal information
  
• request correction of inaccurate information
  
• request deletion of your personal information where applicable
  
• object to certain types of processing
  
• withdraw your consent for marketing at any time
  
• request a copy of your information in a portable format where applicable

To exercise any of these rights, please contact us at hello@worthywax.co.uk.

Complaints

If you are unhappy with how we have handled your personal information, we would welcome the opportunity to resolve your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The latest version will always be published on this page.